Reputation and intentions: The role of satisfaction, identification, and commitment

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Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality (2018, background): “It is important to note that we found a positive and significant effect of CS on CL, a result that supports the previous literature (e.g. Bernardo et al., 2013; Lee et al., 2011; Su et al., 2016; Wieseke et al., 2012).”
Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sector (2019, background): “affective commitment provides limited insight so far (Martinez & Rodriguez Del Bosque, 2013; Su et al., 2016).”
Reputation, subjective well-being, and environmental responsibility: the role of satisfaction and identification (2018, methodology): “SWB was measured using a three-item scale by Su et al. (2016) based on the Subjective Happiness Scale (Lyubomirsky & Lepper, 1999).”