Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future

By Appalayya Meesala, Justin Paul. 2018

644 citations recorded by the source corpus.

Subfields: General Health Professions, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/64385ccf639524c160c787e4f1a76f5a5774d945

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Salman Zulfiqar
2. Saira Aziz
3. Waseem Bahadur

In Organizational Behavior and Human Resource Management

1. Salman Zulfiqar
2. Saira Aziz
3. Waseem Bahadur

Citations in the corpus

• Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality (2018, background): “Similarly, the quality of service delivered to customers by service employees affects CS and positive behavior (Kim & Kim, 2016; Meesala & Paul, 2018).”