Chang Hwan Choi

Organizational Behavior and Human Resource Management · with Lee · 2012–2014

A researcher in the Science corpus: 2 papers; trusts 6 researchers and is trusted by 1 researcher here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 37 citations into it; #8,425 of 8,741 by trust here, #6,415 by citations
• Sociology and Political Science — 21 citations into it; #21,800 of 22,756 by trust here, #14,364 by citations
• Social Psychology — 13 citations into it; #14,957 of 15,694 by trust here, #10,985 by citations
• General Health Professions — 12 citations into it
• Marketing — 11 citations into it
• Clinical Psychology — 6 citations into it

Whom Chang Hwan Choi trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Dieter Zapf
2. J. Mowen
3. Anna S. Mattila
4. Christian Dormann
5. Jochen Wirtz
6. Murray R. Barrick
7. C. Enz
8. G. Stewart
9. Emin Babakus

Who trusts Chang Hwan Choi overall

1. A. Grobelna

Papers from Chang Hwan Choi's perspective

Ordered by how strongly the researchers Chang Hwan Choi trusts endorse each paper. Same corpus, a different order for every researcher.

1. The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings
2. Consumer responses to compensation, speed of recovery and apology after a service failure
3. Emotion work and psychological well-being: A review of the literature and some conceptual considerations
4. Personality and job performance: test of the mediating effects of motivation among sales representatives. (Journal of Applied Psychology)
5. PERSONALITY PROCESSES AND INDIVIDUAL DIFFERENCES An Alternative "Description of Personality": The Big-Five Factor Structure
6. Service with a smile: Emotional contagion in the service encounter.
7. Determinants and consequences of employee displayed positive emotions
8. Building Better Theory: Time and The Specification of When Things Happen
9. The Presentation of Self in Everyday Life
10. Customer-related social stressors and burnout. (Journal of Occupational Health Psychology)

Their papers

• Testing the stressor–strain–outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance (2014) — 219 citations
• Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator (2012) — 87 citations