Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator

By T. Kim, S. Paek, Chang Hwan Choi, Gyehee Lee. 2012

87 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/2b3a03cb40a917471a89fda7b1a25955760830ae