Kranti Dugar

Organizational Behavior and Human Resource Management · 2011

A researcher in the Science corpus: 1 paper; trusts 1 researcher and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 8 citations into it
• Marketing — 7 citations into it

Whom Kranti Dugar trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Bo Edvardsson

Papers from Kranti Dugar's perspective

Ordered by how strongly the researchers Kranti Dugar trusts endorse each paper. Same corpus, a different order for every researcher.

1. Should we delight the customer?
2. Perception and attribution of employees' effort and abilities
3. Critical incident techniques: Towards a framework for analysing the criticality of critical incidents
4. How to Delight Your Customers
5. The Internet-of-Things: Review and research directions
6. On the psychology of prediction
7. Co-creation experiences: The next practice in value creation
8. Psychological Implications of Customer Participation in Co-Production
9. Service-dominant logic: continuing the evolution
10. The Impact of Social Structure on Economic Outcomes

Their papers

• Investigating the Key Routes to Customer Delight (2011) — 96 citations