Trolley dolly or skilled emotion manager? Moving on from Hochschild's Emotional Labour

By Sharon Bolton, Carol Boyd. 2003

106 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/e80404ed840f12216417f013eb26110d15eb02b4

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1. Melissa M. Sloan
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4. P. Nylander
5. S. Wray
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Citations in the corpus

• Getting to the heart of the emotional labour process: a reply to Brook (2009, methodology): “This is already happening with studies adapting the typology and using it to analyse the work of telesales agents, cabin crew and nurses (Bolton and Boyd, 2003; Callaghan and Thompson, 2002; Lewis, 2005), with other researchers using it alongside the concept of emotional labour to portray the emotio”
• Emotional labour and emotional strain among Swedish prison officers (2011, background): “In fact, studies have found deep acting to be related to job satisfaction and a sense of personal accomplishment (Bolton and Boyd, 2003; Kruml and Geddes, 2000).”
• Work, employment and society through the lens of moral economy (2013, background): “For example, insights into the emotional labour process highlight the commodification of emotion and also the spaces for gift-giving outside of the labour process (Bolton, 2009; Bolton and Boyd, 2003; Jenkins et al., 2010).”
• Unfair Treatment in the Workplace and Worker Well-Being (2012, background): “…& Euwema, 2006; Ducharme, Knudesn & Roman, 2008; Erickson & Ritter, 2001; Hochschild, 1983); however, researchers have also illustrated ways in which workers benefit from positive service interactions (Bolton & Boyd, 2003; Bolton & Houlihan, 2005; Brown & Korczynski, 2010; Erickson & Wharton 1997).”
• Emotional labour, burnout and job satisfaction in UK teachers: the role of workplace social support (2011, background): “It has been suggested that the impact of emotional labour on job satisfaction depends upon the context in which it is performed (Bolton & Boyd, 2003; Rafaeli & Worline, 2001).”