An examination of the antecedents and consequences of customer satisfaction.

By Y. Ekinci, E. Sirakaya. 2004

145 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/7653474d81672c2df38a830bf40eba5388c6b23a

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In Organizational Behavior and Human Resource Management

1. Chengxin Chen
2. Shueh-Chin Ting
3. Morten Hjortskov
4. Simon Calmar Andersen

Citations in the corpus

• Cognitive Biases in Performance Evaluations (2016, background): “It is naturally a positive association; high performance leads to higher satisfaction and often a very strong one (Churchill and Surprenant 1982; Oliver and DeSarbo 1988; Tse and Wilton 1988; Bolton and Drew 1991; Anderson and Sullivan 1993; Van Ryzin 2013).”
• The asymmetrical and non-linear effects of store quality attributes on customer satisfaction (2002, methodology): “The method of data analysis was used with reference to the approaches of Anderson & Sullivan (1993) and Mittal et al. (1998), after making some modi® cations.”