Service quality perceptions and patient satisfaction: a study of hospitals in a developing country.
By S. Andaleeb. Social Science & Medicine (1967), 2001
847 citations recorded by the source corpus.
Subfields: General Health Professions, Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/ad7b94ecc5edae01a3b016f348af046ecba95436
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In General Health Professions
- E. Maguire
- Ariunbat Luvsannyam
- John G. D'Ambra
- Shahriar Akter
- Devon Johnson
- Pietro Amenta
- Pradeep Kumar Ray
- Matteo Mario Savino
In Marketing
- E. Maguire
- Ariunbat Luvsannyam
- John G. D'Ambra
- Gülçin Büyüközkan
- Shahriar Akter
- Devon Johnson
- Gizem Çifçi
- Pietro Amenta
In Organizational Behavior and Human Resource Management
- Shahriar Akter
- John G. D'Ambra
- Pradeep Kumar Ray
- E. Maguire
- Ariunbat Luvsannyam
- Gülçin Büyüközkan
- Devon Johnson
- Gizem Çifçi
Citations in the corpus
- Strategic analysis of healthcare service quality using fuzzy AHP methodology (2011, background): “(2000) Healthcare Lim and Tang (2000) Healthcare Andaleeb (2001) Healthcare Sullivan and Walstrom (2001) Web portals Yoo and Donthu (2001) Web portals Tan and Theresia (2001) Tourism Parasuraman et al. (2002) Web portals Li et al. (2002) Web portals Bowers and Kiefe (2002) Healthcare Wolfinbarger an”
- Measuring web-based service quality (2002, background): “Candido & Morris (2000, 2001) proposed building an integrated static and dynamic model based on service quality gaps in a strategic service quality implementation.”
- Trustworthiness in mHealth information services: An assessment of a hierarchical model with mediating and moderating effects using partial least squares (PLS) (2011, methodology): “If the system fails to achieve trustworthiness, then it will remain underutilized, be bypassed, or used as a measure of last resort (Akter, D’Ambra, & Ray, 2010a; Andaleeb, 2001; Dagger, Sweeney, & Johnson, 2007; Gefen & Straub, 2004; Rogers, 1995).”
- Determinants of patient satisfaction: a systematic review (2017, methodology): “Health service access is a multidimensional determinant and it is measured by how (1) organisational issues (accessibility), (2) service resources (availability), and (3) personal barriers (affordability) prevent populations from access to health services.”
- Measuring public perceptions of the police (2010, background): “Similarly, some research examines the influence of service quality on overall satisfaction ratings with an organization or agency (e.g. Andaleeb, 2001; Tian-Cole et al., 2002).”
- A DEMATEL method in identifying key success factors of hospital service quality (2010, background): “[22] has been widely applied in health care hospitals or institutions to evaluate service quality [1,2,5,13,25,29].”