Bart Larivière

Organizational Behavior and Human Resource Management · 2014–2017

A researcher in the Science corpus: 2 papers; trusts 5 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 23 citations into it
• Marketing — 20 citations into it
• Information Systems and Management — 7 citations into it
• Management Information Systems — 5 citations into it

Whom Bart Larivière trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Paul P. Maglio
2. R. Rosenthal
3. Stephen Louis Vargo
4. Venkatram Ramaswamy
5. A. Parasuraman

Who trusts Bart Larivière overall

1. Iis P. Tussyadiah

Papers from Bart Larivière's perspective

Ordered by how strongly the researchers Bart Larivière trusts endorse each paper. Same corpus, a different order for every researcher.

1. Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies
2. The service system is the basic abstraction of service science (Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008))
3. The file drawer problem and tolerance for null results
4. Attributional Thoughts about Consumer Behavior
5. The Internet-of-Things: Review and research directions
6. New measurement scales for evaluating perceptions of the technology‐mediated customer service experience
7. Co-creation experiences: The next practice in value creation
8. An Updated and Streamlined Technology Readiness Index
9. The future of employment: How susceptible are jobs to computerisation?
10. Service Recovery Paradox: A Meta-Analysis

Their papers

• “Service Encounter 2.0”: an investigation into the roles of technology, employees and customers (2017) — 651 citations
• A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes (2014) — 256 citations