Ralph Gumann

Organizational Behavior and Human Resource Management · 2020

A researcher in the Science corpus: 1 paper; trusts 6 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 21 citations into it
• Sociology and Political Science — 20 citations into it
• Social Psychology — 9 citations into it
• Communication — 5 citations into it

Whom Ralph Gumann trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Tom Kelleher
2. Moshe Davidow
3. Barbara M. Byrne
4. S. Macho

Papers from Ralph Gumann's perspective

Ordered by how strongly the researchers Ralph Gumann trusts endorse each paper. Same corpus, a different order for every researcher.

1. From Disgust to Delight
2. Estimating, testing, and comparing specific effects in structural equation models: the phantom model approach. (Psychological methods)
3. Inequity In Social Exchange
4. Organizational Responses to Customer Complaints: What Works and What Doesn’t
5. Testing for Multigroup Invariance Using AMOS Graphics: A Road Less Traveled
6. Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
7. The Role of Perceived Control in Customer Value Cocreation and Service Recovery Evaluation
8. Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis
9. Organizational Blogs and the Human Voice: Relational Strategies and Relational Outcomes (J. Comput. Mediat. Commun.)
10. The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels.

Their papers

• “Don't Forget that Others Are Watching, Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media (2020) — 117 citations