Contact management and customer loyalty

By H. Jones, J. Farquhar. 2003

128 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/87cf51f1dc8ba5780052be26a10c840832eaa0d9

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Martin Fraering
2. María-Eugenia Ruiz-Molina
3. I. Gil‐Saura
4. Michael S. Minor
5. B. Ehigie
6. Appalayya Meesala
7. Justin Paul

In Marketing

1. Martin Fraering
2. María-Eugenia Ruiz-Molina
3. I. Gil‐Saura
4. Michael S. Minor
5. B. Ehigie
6. David Servera-Francés
7. Lidia Piqueras-Tomás
8. Justin Paul

In Organizational Behavior and Human Resource Management

1. Martin Fraering
2. María-Eugenia Ruiz-Molina
3. I. Gil‐Saura
4. Michael S. Minor
5. B. Ehigie
6. David Servera-Francés
7. Lidia Piqueras-Tomás
8. Appalayya Meesala

Citations in the corpus

• Sense of community: an exploratory study of US consumers of financial services (2006, background): “Research has noted the need to engage in contact management ( Jones and Farquhar, 2003”
• Correlates of customer loyalty to their bank: a case study in Nigeria (2006, background): “It is centered on understanding and satisfying consumer needs ( Jones and Farquhar, 2003”
• Perceived value, customer attitude and loyalty in retailing (2008, background): “In this context, customer loyalty depends to a great extent on service customisation ( Ball et al ., 2006 ), personal communication management ( Jones and Farquhar, 2003 ) and feelings of enjoyment with regard to shopping at the store ( Wong, 2004 ).”