R. Garland
2002
A researcher in the Science corpus: 1 paper; trusts 1 researcher and is trusted by 1 researcher here, as inferred from the citation graph.
Whom R. Garland trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Who trusts R. Garland overall
Papers from R. Garland's perspective
Ordered by how strongly the researchers R. Garland trusts endorse each paper. Same corpus, a different order for every researcher.
- Controlling the Information Flow: Effects on Consumers' Decision Making and Preferences
- A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy
- The Statistical Analysis of Failure Time Data (Technometrics)
- Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
- Customer Equity: Building and Managing Relationships as Valuable Assets
- Implications of loyalty program membership and service experiences for customer retention and value
- Models and Managers: The Concept of a Decision Calculus
- Technology infusion in service encounters
- Wine Online: Search Costs and Competition on Price, Quality, and Distribution
- The Impact of Frequent Shopper Programs in Grocery Retailing
Their papers
- Estimating customer defection in personal retail banking (2002) — 116 citations