How Open Source Software Works: 'Free' User-to-User Assistance?

By Karim R. Lakhani, Eric von Hippel. 2003

1,866 citations recorded by the source corpus.

Subfields: Communication, Computer Science Applications, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/fe4f01fe00dd1e3753c5d21c5fac28304c2c02b9

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Communication

1. Georgvon Krogh
2. Nicole B. Ellison
3. Samer Faraj
4. Cliff Lampe
5. Joel West
6. Robert E. Kraut
7. Stefan Haefliger
8. Charles W. Steinfield

In Computer Science Applications

1. Joel West
2. Georgvon Krogh
3. H. Chesbrough
4. Linus Dahlander
5. Stefan Haefliger
6. Siobhan O’Mahony
7. Martin W. Wallin
8. Marcel Bogers

In Sociology and Political Science

1. Nicole B. Ellison
2. Cliff Lampe
3. Robert E. Kraut
4. Charles W. Steinfield
5. Samer Faraj
6. Ann Majchrzak
7. Reynol Junco
8. Matthew K. O. Lee

Citations in the corpus

• The Dynamics of Open Strategy: From Adoption to Reversion (2017, positive): “They also constitute a breed of innovation where (advanced) users are themselves the innovators (Franke and Shah, 2003; Lakhani and von Hippel, 2003; Lerner and Tirole, 2002; O ’ Mahony and Bechky, 2008; Raymond, 2001).”
• Motivation, Governance, and the Viability of Hybrid Forms in Open Source Software Development (2006, background): “Others argue that participation is driven by users’ desire to satisfy their own needs (Franke and von Hippel 2003, Kuan 2001, Lakhani and von Hippel 2003, Raymond 1999); career concerns, learning, and reputation (Hann et al. 2002, Lerner and Tirole 2002); reputation and status within the community…”
• Changes in use and perception of facebook (2008, background): “Others have studied how use changes over time in social computing environments, including early work on MUDs [5, 7], online discussion forums [2, 22], content creation communities [6] and open source software communities [17], among others.”
• Getting Clear About Communities in Open Innovation (2008, background): “User innovation researchers have studied the peer-to-peer assistance in open source software (Lakhani and von Hippel, 2003) and sporting goods (Franke and Shah, 2003).”
• Predicting Continued Participation in Newsgroups (2006, background): “People contribute in part for extrinsic reasons: the reputation, education, and financial compensation that sometimes results from participating in open-source development communities (Hertel, Niedner, & Herrmann, 2003; Lakhani & Hippel, 2003).”
• Applying Common Identity and Bond Theory to Design of Online Communities (2007, background): “For example, in open source development communities, old-timers often give help to newcomers, even though the newcomers have not yet contributed to the community (e.g. Lakhani and Hippel 2003).”
• Carrots and Rainbows: Motivation and Social Practice in Open Source Software Development (2012, background): “For example, the world’s largest stock exchanges run Linux systems while racing for trading speed records (King 2010; Vaughn-Nichols 2009) and 75 percent of the world’s websites are served by OSS web servers.”