Consumer outrage: Emotional reactions to unethical corporate behavior ☆

By Jörg Lindenmeier, Christoph Schleer, Denise Pricl. 2012

235 citations recorded by the source corpus.

Subfields: Marketing, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/fe38c9240a75f67097a0839436648c2cee57b015

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Citations in the corpus

Consumer Boycott Behavior: An Exploratory Analysis of Twitter Feeds (2016, background): “Boycotts are viewed as a way of emotional expression (Hoffmann and Müller 2009), where negative consumer emotions, such as outrage, play a key role in increasing boycott participation (Lindenmeier et al. 2012).”
Feelings that Make a Difference: How Guilt and Pride Convince Consumers of the Effectiveness of Sustainable Consumption Choices (2014, background): “, they have polluted or purchased a product unethically manufactured) while they feel anger or outrage if they perceive that the same event is caused by others or by a company (Lindenmeier et al. 2012; Soscia 2007).”
Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident (2016, result): “Similar results were obtained from recent studies by Lindenmeier, Schleer, and Pricl (2012), who investigate a corporate scandal in relation to a supermarket spying on its employees, and Utz, Schultz, and Glocka (2013), who looked at corporate misconduct in a nuclear power-plant.”
When Hostile Consumers Wreak Havoc on Your Brand: The Phenomenon of Consumer Brand Sabotage (2016, background): “…a three-item scale of Gelbrich (2010); frustration (a = .85) with a different three-item scale of Gelbrich (2010); outrage (a = .93) with the five-item scale of Lindenmeier, Schleer, and Pricl (2012); and hatred (a = .85) with the two item-scale of Halperin, Canetti-Nisim, and HirschHoefler (2009).”
Consumer response to corporate irresponsible behavior: Moral emotions and virtues (2013, background): “To date, research into protest behaviors in business has been restricted mainly to the study of direct boycotts (e.g., Hoffman and Muller, 2009; Klein, Smith, and John, 2004; Lindenmeier, Schleer and Pricl, 2011; Yuksel and Mryteza, 2009).”