Encouraging Citizen Adoption of eGovernment by Building Trust

By Merrill Warkentin, David Gefen, Paul A. Pavlou, Gregory M. Rose. Electronic Markets, 2002

972 citations recorded by the source corpus.

Subfields: Communication, Information Systems and Management, Political Science and International Relations

View Paper: https://www.semanticscholar.org/paper/fb515e45446e86e0c1f8049fb8ac0a1ea6838cb1

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Citations in the corpus

Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology (2010, background): “…2003), self-efficacy (Wang, 2003), transparency (Welch et al., 2005), accuracy (Cullen and Houghton, 2000; Yao and Murphy, 2007), security (Wang, 2003), convenience (Gilbert et al., 2004), and trust (Carter and Bélanger, 2005; Gilbert et al., 2004; Teo et al., 2008; Warkentin et al., 2002).”
Adoption of e-government services in Turkey (2017, background): “The authors argued that the model proposed by Warkentin et al. (2002) was incomplete since intention to use did not cover the all aspects of adoption whereas Gilbert & Balestrini's model failed to measure “frequent usage of government services”.”
Managing Citizens' Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust (2016, background): “This increases the spatial and temporal separation between the citizens and the government, creating more uncertainty and concern about the reliability of the underlying Internet and related government infrastructure interfaces (Warkentin et al. 2002).”
Barriers to e-government integration (2005, background): “Trust and confidence between users and government is recognized as a critical success factor in e-government adoption ( Warkentin et al. , 2002”
Adoption of artificial intelligence in higher education: a quantitative analysis using structural equation modelling (2020, background): “Perceived Risk (PR) is usually interpreted as a perception of conviction that the user would sustain loss when he/she seeks an outcome (Warkentin et al. 2002).”
An empirical validation of a unified model of electronic government adoption (UMEGA) (2017, background): “A user’s perceived risk is defined as the conviction that he or she will suffer a loss while seeking an outcome (Warkentin et al., 2002).”
Trust and Risk in eGovernment Adoption (2008, background): “Risk is typically defined in terms of the trustor’s belief about the likelihood of gains and losses (Mayer et al., 1995; Pavlou, 2003; Warkentin et al., 2002).”
Perceived usefulness, personal experiences, risk perception and trust as determinants of adoption of e-government services in The Netherlands (2007, methodology): “According to Warkentin et al. (2002) trust is a crucial enabler affecting purchase intentions, inquiry intentions and sharing personal information.”
The utilization of e‐government services: citizen trust, innovation and acceptance factors * (2005, background): “Warkentin et al .”
Citizen adoption of electronic government initiatives (2004, methodology): “” While e-government and e-commerce differ in terms of access, structure, accountability [20] and mandatory relationships [44], e-commerce models can be used to study the adoption of electronic services in Proceedings of the 37th Hawaii International Conference on System Sciences - 2004”
E-File Adoption: A Study of U.S. Taxpayers' Intentions (2009, background): “The literature suggests that perceived risk has the same effect on e-government adoption [4, 18, 20].”
Factors for Successful e‑Government Adoption: a Conceptual Framework (2007, background): “In the first, Warkentin et al. (2002) propose a conceptual model of e-Government adoption with citizen trust as the underlying catalyst for adoption.”
E-government adoption: A cultural comparison (2008, background): “Trust has proven to be an integral part of e-government adoption (Carter and Belanger 2005; Warkentin et al. 2002; Welch et al. 2005).”
Trust and Electronic Government Success: An Empirical Study (2008, background): “Therefore, building citizen trust is often considered as a key factor for the successful implementation of e-government Web sites [74].”