Consumer attitude and the usage and adoption of home‐based banking in the United Kingdom

By Barry Howcroft, R. Hamilton, P. Hewer. 2002

625 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/f9479c90d6dcc74e0d6f96f6ce5ceb144e121aef

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Citations in the corpus

The use of a decomposed theory of planned behavior to study Internet banking in Taiwan (2004, background): “Additionally, Howcroft et al. (2002) obtained a better understanding of consumer attitude towards home-based services, i.e. telephone and Internet banking.”
A systematic review of Internet banking adoption (2014, background): “For example, Howcroft et al. (2002) compare different financial service distribution channels such as bank offices, home visits, telephone, Internet, and the mail.”
Adoption of internet banking: proposition and implementation of an integrated methodology approach (2007, background): “In this latter line, the first studies focused on analyzing consumers' perception of specific technologies such as direct banking, telephone banking and home banking (for instance, Howcroft et al. , 2002”
Sense of community: an exploratory study of US consumers of financial services (2006, background): “8 percent) preferred to conduct business in person ( Howcroft et al. , 2002”
An investigation into the acceptance of online banking in Saudi Arabia (2009, background): “This is also consistent with Howcroft et al. (2002), confirming that lack of awareness of online banking services and its benefits are found to be reasons for consumers’ reluctance to use the online banking services offered by banks.”
How bricks‐and‐mortar attributes affect online banking adoption (2006, background): “For Howcroft et al. (2002), the principal factors that inhibit online banking adoption are perceived security and errors that might be inherent to the telecommunication system.”
The adoption of electronic banking technologies by US consumers (2004, background): “Several researchers have incorporated pieces of Rogers’ model in empirical work that examined technological innovations (Rogers, 1962; Raju, 1980; Shimp and Beardon, 1982; Price and Ridgeway, 1983; Childers, 1986; Prendergast, 1993; Busch, 1995; Dabholkar, 1996; Lockett and Littler, 1997; Daniel, 19”
Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk (2018, background): “A number of studies have paid attention to the role of social factors on customers' intention to adopt Internet banking (Gerrard and Cunningham, 2003; Howcroft et al., 2002; Jaruwachirathanakul and Fink, 2005; Riffai et al., 2012; Shih and Fang, 2004).”
The role of perceived usefulness, perceived ease of use, security and privacy, and customer attitude to engender customer adaptation in the context of electronic banking (2008, background): “Furthermore they noted that although consumers’ confidence in their bank was strong, their confidence in technology was weak ( Howcroft et al., 2002 ).”
The adoption of commercial innovations in the former Central and Eastern European markets : The case of internet banking in Estonia (2008, background): “Consumers are often concerned about Internet banking security, and this concern affects their adoption decisions (Howcroft et al., 2002).”
Elderly and Internet Banking: An Application of UTAUT2 (2015, background): “Different research works (Ding et al. 2007; Howcroft et al. 2002; Karjaluoto et al. 2002; Mattila et al. 2003) find that there is a significant effect of multiple sociodemographic variables on the use of IB.”
Consumer acceptance of online banking: an extension of the technology acceptance model (2004, background): “Third, customers have been afraid of security issues (Sathye, 1999; Hamlet and Strube, 2000; Howcroft et al., 2002).”
The moderating effect of gender in the adoption of mobile banking (2010, background): “After all, consumers prefer (evidence suggest) to obtain their services from various channels rather than a single one ( Howcroft et al. , 2002”
Predicting young consumers' take up of mobile banking services (2010, neutral): “A number of studies have identified advantages to bank customers, including cost and time savings as well as spatial independence benefits (Howcroft et al., 2002; Polatoglu and Ekin, 2001).”