Consumer acceptance of online banking: an extension of the technology acceptance model

By Tero Pikkarainen, Kari Pikkarainen, Heikki Karjaluoto, Seppo Pahnila. Internet Research, 2004

1,978 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/8a1a51f1777bd2e461b70b4074130dacb459d972

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

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Citations in the corpus

Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge (2015, background): “Pikkarainen et al. (2004) found that PU of information and amount of information on online banking influenced consumer acceptance of online self-services, while ease of use, enjoyment, and security and privacy did not affect online banking use.”
Investigating users' perspectives on e-learning: An integration of TAM and IS success model (2015, background): “Perceived usefulness is a key determinant of intention, which encourages 21st century IS users to adopt more innovative and user-friendly technologies that give them greater freedom (Pikkarainen, Pikkarainen, and Karjaluoto, 2004).”
Online banking adoption: an empirical analysis (2010, methodology): “However, it is consistent with Pikkarainen et al. (2004) finding, which suggests there is no significant impact of perceived ease of use on the intention to use the internet banking.”
Determinants of continuance intention to use the smartphone banking services: An extension to the expectation-confirmation model (2016, background): “Banks need to urgently address the issues of security and privacy concerns in internet banking because they are the major factors that leading to large number of people who are still unwilling to utilize internet banking services (Pikkarainen et al., 2004).”
A systematic review of Internet banking adoption (2014, background): “…tends to focus on customer attitudes at a single point in time, and investigates the factors contributing to customer satisfaction with IB services and customer loyalty compared to other distribution channels or other banks (see Pikkarainen et al., 2006; Herington and Weaven, 2009 as examples).”
Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application (2014, methodology): “Pikkarainen et al. (2004) Decomposed theory of planned behaviour (TPB) § The adoption of Internet banking is encouraged by attitudinal factors (features of the web site and perceived usefulness) and impeded by a perceived behavioural control factor (external environment), but not by subjective…”
Determinants of behavioral intention to mobile banking (2009, background): “The results indicated that the integrated model is significantly higher than previous models (Gefen et al., 2003a; Moon & Kim, 2001; Ong et al., 2004; Pikkarainen et al., 2004; Teo et al., 1999; Venkatesh, 2000; Venkatesh & Davis, 1996).”
The role of perceived usefulness, perceived ease of use, security and privacy, and customer attitude to engender customer adaptation in the context of electronic banking (2008, methodology): “Pikkarainen et al. (2004) provided evidence of the satisfactory reliability of 0.90.”
The influence of corporate image on consumer trust: A comparative analysis in traditional versus internet banking (2005, methodology): “On the basis of TAM literature, Pikkarainen et al. (2004)”
What catalyses mobile apps usage intention: an empirical analysis (2015, methodology): “Moreover, the acceptability of a system increases if consumers found that it is easy to use and learn (Pikkarainen et al., 2004).”
Adoption of internet banking: An empirical study in Hong Kong (2006, result): “Similar findings were obtained by Pikkarainen et al. (2004) and Chan and Lu (2004), who investigated acceptance of internet banking in Finland and Hong Kong, respectively.”
Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use (2011, background): “The uncertainty which an individual often assumes makes trust a necessary component (Gerrard & Cunningham, 2003; Pikkarainen et al., 2004).”