An empirical analysis of surface acting in intra-organizational relationships†

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What’s Love Got to Do with It? A Longitudinal Study of the Culture of Companionate Love and Employee and Client Outcomes in a Long-term Care Setting (2014, background): “…on deep and surface acting have focused almost exclusively on interactions between employees and clients or customers (rather than among employees), these forms of emotion regulation have been shown to be relevant in employees’ interactions as well (Diefendorff and Richard, 2006; Ozcelik, 2013).”
Smiling for a Wage: What Emotional Labor Teaches Us About Emotion Regulation (2015, background): “Using deep acting enhances how customers, coworkers, and supervisors rate team-based or service performance, beyond the personal tendency to feel positively (Diefendorff, Erickson, Grandey, & Dahling, 2011; Grandey, 2003; H€ulsheger et al., 2010; Ozcelik, 2013).”