Smiling for a Wage: What Emotional Labor Teaches Us About Emotion Regulation

By Alicia A. Grandey. 2015

102 citations recorded by the source corpus.

Subfields: General Health Professions, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6f1aa74e86a1fdb7a73d86c6ed35b289c7c2bfae

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

1. D. Radecki
2. A. Frenzel
3. A. Maxwell
4. P. Riley
5. G. Tabibnia
6. I. Burić

In Sociology and Political Science

1. D. Radecki
2. A. Frenzel
3. A. Maxwell
4. P. Riley
5. G. Tabibnia
6. I. Burić

Citations in the corpus

• Emotional demands, emotional labour and occupational outcomes in school principals (2017, background): “…is generally described by two core processes: surface acting (SA), which encompasses both the inhibition and manufacturing of emotions; and deep acting (DA), which is considered an extension of true emotions, aligning one’s real emotions to the situation (Grandey, 2000, 2015; Hochschild, 1983).”
• RESILIENCE TRAINING THAT CAN CHANGE THE BRAIN (2018, background): “Field studies have corroborated laboratory studies of emotion suppression by showing overall that chronically faking or suppressing emotions on the job is followed by poor psychological and physical outcomes, such as emotional exhaustion and insomnia, as well as poor job performance (Grandey, 2015).”
• Teacher emotional labour, instructional strategies, and students’ academic engagement: a multilevel analysis (2020, background): “It thus involves a dissonance between the emotion felt and the emotion expressed (Grandey, 2015).”