Does Knowledge Base Compatibility Help or Hurt Knowledge Sharing between Suppliers in Coopetition? the Role of Customer Participation

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S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2019, background): “Parties with whom customers tend to share their knowledge include other customers, friends, service employees, and the focal firm (Ho and Ganesan 2013; Sohi et al. 1996).”
Linking Corporate Social Responsibility to Customer Loyalty through Co-Creation and Customer Company Identification: Exploring Sequential Mediation Mechanism (2020, background): “and Ho and Ganesan [62,63], where both co-creation and customer loyalty are reflective constructs.”