What factors influence customer‐oriented prosocial behavior of customer‐contact employees?
By Yong-Ki Lee, Jungheon Nam, Dae-Hwan Park, K. Lee. 2006
235 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/e8c0a2d5d782053d9c21b8a4617eda825d099d54
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In Marketing
In Organizational Behavior and Human Resource Management
Citations in the corpus
- Investigating relationships between internal marketing practices and employee organizational commitment in the foodservice industry (2015, background): “, 2006), aswas rewards (Lee et al., 2006) and job satisfaction (Brown and Peterson, 1994; Lin, 2003; Mowday et al.”
- Workplace spirituality – customer engagement Nexus: the mediated role of spiritual leadership on customer–oriented boundary–spanning behaviors (2019, background): “Notwithstanding the study of Lee et al. (2006) that investigated the effect of empowerment and Yoo (2013) that examined perceived undermining on role-prescribed/extra-role performance (COBSBs), the managerial influence perspective in this regard has been widely overlooked, or prosocial behaviors as…”
- Drivers of job satisfaction as related to work performance in Macao casino hotels (2009, methodology): “The HR Focus (2007) reported that salaries and benefits were ranked as the most important ingredients of job satisfaction and Lee et al. (2006) also found service reward’s significant influence on employee job satisfaction.”