Irritating Aspects of the Shopping Environment

By Alain d'Astous. 2000

278 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/e3d6c80fcbf8f96e6e3b90ecd737b045ae28b4b2

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In Organizational Behavior and Human Resource Management

Citations in the corpus

The effects of urban retail greenery on consumer experience: Reviewing the evidence from a restorative perspective (2010, background): “Babin and Darden (1996) encourage retailers not only to try to create positive consumer emotions, but to avoid and take away negative in-store moods in the first place (see also d’Astous, 2000).”
The effects of music, wait-length evaluation, and mood on a low-cost wait experience (2003, background): “However, music may not always be welcomed by customers (d’Astous, 2000).”
The Impact of In-Store Greenery on Customers (2012, background): “Moreover, once a customer enters the store, there are numerous factors, both within and beyond the control of retail management, which might turn the act of shopping into a stressful and potentially irritating experience (d’Astous, 2000; Aylott & Mitchell, 1998).”
Servicescape cues and customer behavior: a systematic literature review and research agenda (2013, background): “Only two empirical studies are included in this research path that analyzes situations at the opposite extreme of Bitner’s positive model: the study by d’Astous (2000) that investigates the irritation among shoppers caused by environmental stimuli, and the paper by Reynolds and Harris (2009) on nega”
Warmth and conformity: The effects of ambient temperature on product preferences and financial decisions☆ (2014, background): “The majority of research on ambient temperature in service marketing focuses on identifying the range of temperatures at which shoppers are likely to feel comfortable and which are therefore conducive to a pleasant shopping experience (Baker & Cameron, 1996; D'Astous, 2000).”
The role of mixed emotions in consumer behaviour (2011, background): “These factors can be the source of shopping irritants (d’Astous, 2000) inducing negative emotions and behaviour in the retail channel.”
Non-sensory factors in sensory science research (2006, background): “d Astous, A. (2000). Irritating aspects of the shopping environment.”
Determinants of fashion store personality: a consumer perspective (2009, methodology): “We will systematically elicit different kinds of cues – without any predispositions – for each of the five dimensions of store personality presented in d’Astous and Lévesque’s (2003) framework (i.”