Servicescape cues and customer behavior: a systematic literature review and research agenda

By Michela Mari, S. Poggesi. 2013

274 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/5df961b818f788bd8c5f4ea9aecb03c4f0ac5ff7

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Nathaniel D. Line
2. Lydia Hanks
3. Hossein Olya
4. M. Gannon
5. Woo Gon Kim
6. Faizan Ali
7. Babak Taheri

In Organizational Behavior and Human Resource Management

1. Nathaniel D. Line
2. Lydia Hanks
3. Hossein Olya
4. M. Gannon
5. Woo Gon Kim
6. Faizan Ali
7. Babak Taheri
8. Osman M. Karatepe

Citations in the corpus

• Understanding the Influence of Airport Servicescape on Traveler Dissatisfaction and Misbehavior (2020, background): “The impact of the service environment on customer experience has been discussed within environmental psychology and marketing literature (Bitner 1992; Mari and Poggesi 2013).”
• An Expanded Servicescape Framework as the Driver of Place Attachment and Word of Mouth (2018, background): “The dearth of empirical research of the social servicescape is notable as published considerations of the traditionally conceptualized (i.e., physical) servicescape number in the hundreds (Mari & Poggesi, 2013).”