The effects of interactional fairness on satisfaction and behavioral intentions: mature versus non-mature customers.

By Young Namkung, S. Jang. 2009

114 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/e19118bdf73b126e618edbe2cdebdb6af2ef5372

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In Marketing

In Organizational Behavior and Human Resource Management

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Citations in the corpus

The effect of service interaction orientation on customer satisfaction and behavioral intention (2012, methodology): “Respondent behavioral intentions, such as willingness to return, intention to recommend, and intention to say positive things, were also measured on the same five-point scale based on Namkung and Jang (2009).”
Service Fairness, Consumption Emotions, Satisfaction, and Behavioral Intentions: The Experience of Chinese Heritage Tourists (2013, background): “Consistent with most findings in the service marketing literature (e.g., Andreassen, 2000; Hellier, Geursen, Carr, & Rickard, 2003; Namkung and Jang, 2009; Oliver & DeSarbo, 1988; Tax et al., 1998), our empirical results also confirmed that service fairness is an immediate antecedent in the…”
Relationships between lifestyle of health and sustainability and healthy food choices for seniors. (2013, background): “, 2007) and healthy food choices (Namkung and Jang, 2009; Namkung and Jang, 2007; Kozup et al., 2003; Ryu et al., 2008), diners with LOHAS are expected to be concerned about healthy food choices when they are dining out (French and Rogers, 2010; Rogers, 2005).”
The effect of social capital and altruism on seniors' revisit intention to social network sites for tourism-related purposes (2016, methodology): “Moreover, since seniors are defined as being over 50 years of age in the context of the tourism field (Kim et al., 2013; Namkung & Jang, 2009), we apply the definition of seniors as being 50 years of age and over to this research.”