Consumer trust in an Internet store

By Sirkka L. Jarvenpaa, Noam Tractinsky, M. Vitale. Inf. Technol. Manag., 2000

3,076 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/e166b5da745d2de198018b505dd73ecff2b94431

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Citations in the corpus

Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study (2005, background): “in turn influences the willingness to buy in an electronic store (Jarvenpaa et al. 2000).”
Establishing Trust in Electronic Commerce Through Online Word of Mouth: An Examination Across Genders (2008, methodology): “The items that made up the online trust factor were centered on the e-vendor’s integrity, benevolence, ability, and predictability [17, 27, 34, 39, 60, 69, 87].”
The mediating role of consumer trust in an online merchant in predicting purchase intention (2013, methodology): “For xample, according to Jarvenpaa et al. (2000), the theory of planned ehavior predicts that a consumer is likely to buy from an online tore, which is perceived to be low in risk, although the consumer’s ttitudes toward the merchant are not positive.”
Consumer acceptance of internet banking: the influence of internet trust (2008, background): “(Jarvenpaa et al. 2000; Pavlou, 2003; Teo and Liu, 2007; Teo and Liu, 2002).”
Perceived risk and trust associated with purchasing at electronic marketplaces (2006, background): “Research in the field of online purchasing confirms that the impact of these so called external variables is likely to be mediated by an attitudinal component (Jarvenpaa et al., 2000; Van der Heijden et al., 2003; O’Cass and Fenech, 2003).”
An Empirical Study of an Online Travel Purchase Intention Model (2012, background): “Researchers (Jarvenpaa & Tractinsky, 1999; Reichheld & Schefter, 2000; Rose, Khoo, & Straub, 1999) suggested that a lack of trust among online customers is the main barrier to participation in e-commerce.”
Online trust: a stakeholder perspective, concepts, implications, and future directions (2002, background): “…et al. (2000) Customer; how to improve online trust Provide virtual advisor, unbiased information, keep promises, and offer reliable fulfillment Jarvenpaa et al. (2000) Customer; antecedents and consequences of trust in an Internet store Perceived size and perceived reputation determined trust…”
Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015, methodology): “…online retailer has been identi ﬁ ed as a central success factor of e-commerce activities (e.g. Flavi (cid:1) an et al., 2006; Hoffman et al., 1999; Jarvenpaa et al., 2000; Lee & Turban, 2001; Yoon, 2002); however, little research has investigated the ante-cedents and the consequences of trust…”
The Effects of Consumers' Perceived Risk and Benefit on Attitude and Behavioral Intention: A Study of Street Food (2013, background): “Three statements asking respondents about trustworthiness, liking, and food satisfaction were constructed to measure overall attitudes toward street foods (refined from Jarvenpaa et al., 2000).”
Trust In and Adoption of Online Recommendation Agents (2005, background): “Research has shown that trust can effectively address the main issues in relation to the three characteristics discussed above by reducing environmental uncertainty, complexity, and risk, and by enhancing consumer loyalty (Jarvenpaa and Tractinsky, 1999; Jarvenpaa et al., 2000).”