Measuring Student Expectations and Their Effects on Satisfaction: The Importance of Managing Student Expectations

By S. Appleton-Knapp, K. Krentler. 2006

374 citations recorded by the source corpus.

Subfields: Accounting, Management of Technology and Innovation, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/dc782dc4b57a37887ad97d26e67160b29f09555a

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Accounting

In Management of Technology and Innovation

In Organizational Behavior and Human Resource Management

Citations in the corpus

Determinants of PhD student satisfaction: the roles of supervisor, department, and peer qualities (2019, background): “…they variously: have constrained internal consistency reliability resulting from too few, often single, items (e.g. Banwet and Datta 2003; Mai 2005; Appleton-Knapp and Krentler 2006; Douglas et al. 2006; Arena, Arnaboldi, and Azzone 2010; Lenton 2015), or they conflate satisfaction with related…”
The Attributes of Effective Lecturers of English as a Foreign Language as Perceived by Students in a Korean University (2010, neutral): “Prominent among these are studies involving general university student populations (Emanuel & Adams, 2006; Griemel-Fuhrmann & Geyer, 2003; Kember, Jenkins, & Ng, 2004; Kember & Wong, 2000), and business students in the USA (Appleton-Knapp & Krentler, 2006; Desai et al., 2001; Faranda & Clarke, 2004;”
Examining student satisfaction with higher education services: using a new measurement tool (2010, background): “Similarly, Appleton-Knapp and Krentler (2006) suggest that students’ satisfaction with their educational experience should be a desired outcome in addition to learning.”
Measuring business student satisfaction: a review and summary of the major predictors (2010, background): “For a discussion of the effect of student expectations on satisfaction, see Appleton-Knapp and Krentler ( 2006 ).”
Improving the Student Experience: Learning From a Comparative Study of International Student Satisfaction (2018, background): “In investigating the relationship between student expectations and student satisfaction, Appleton-Knapp and Krentler (2006) found that those whose expectations of the educational experience were exceeded were more satisfied with their learning environment than students whose experience did not meet ”
First year student expectations: Results from a university-wide student survey (2009, background): “Student satisfaction levels are related to their expectations; when students’ perceived expectations are met they have higher levels of satisfaction (Appleton-Knapp & Krentler, 2006).”
Impact of online classes on the satisfaction and performance of students during the pandemic period of COVID 19 (2021, background): “Appleton-Knapp and Krentler (2006) measured the impact of student’s expectations on their performance.”
Dimensions Driving Business Student Satisfaction in Higher Education. (2015, background): “Appleton-Knapp and Krentler, (2006) state that a variety of factors seem to influence student satisfaction and the factors fall into personal factors related to the student (gender, temperament, preferred learning styles and grade point average) and institutional factors related to the educational e”