Knowledge Mangement in Pursuit of Performance: Insights from Nortel Networks

By Anne P. Massey, Mitzi M. Montoya, Tony M. O'Driscoll. MIS Q., 2002

328 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

The Internet of Things: Building a knowledge management system for open innovation and knowledge management capacity (2017, background): “In fact, a firm with internal KMC is also likely to be more innovative (Massey et al., 2002) and to address and manage complexity (Tamer Cavusgil et al.”
Knowledge management enablers: a case study (2006, unknown): “Additionally, many scholars when focusing their researches on the key factors for the success of knowledge management have not just found the importance of organizational knowledge contribution and sharing, they have also discovered that incentive program plays a major role in the activity of knowle”
The Dynamic Structure of Management Support Systems: Theory Development, Research Focus, and Direction (2007, methodology): “As pointed out in the assessment of Nortel Networks’ successful knowledge management initiative, a successful strategy must identify the key leverage points that will enable the organization to achieve results or benefits (Massey et al. 2002).”
Critical factors for knowledge management in project business (2010, background): “Many studies have suggested that incentive programs play amajor role in the success of KM initiatives (Davenport et al., 1998; Jarvenpaa et al., 1998; Liebowitz, 1999; Alavi and Leidner, 2001; Massey et al., 2002).”