Accounting for the Joint Effects of the Servicescape and Service Exchange on Consumers’ Satisfaction Evaluations

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The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction (2014, methodology): “Customer satisfaction was measured with a 6-item scale (Namasivayam and Mattila, 2007).”
The Impact of Servicescape Cues on Consumer Prepurchase Authenticity Assessment and Patronage Intentions to Ethnic Restaurants (2015, background): “The servicescape is composed of a man-made physical environment (e.g., Bitner, 1992; Lin, 2004; Namasivayam & Mattila, 2007) and social elements such as service providers and other customers (Baker, 1987; Tombs & McColl-Kennedy, 2003; Turley & Milliman, 2000).”
A consumption emotion measurement development: a full-service restaurant setting (2010, methodology): “There is a consensus that restaurant customers’ favourable emotional experiences are the key drivers of customer loyalty (Dube-Rioux, 1990; Ladhari et al., 2008; Mattila & Ro, 2008; Namasivayam & Mattila, 2007; Ryu & Jang, 2007).”
Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction (2010, background): “However, the two topics have been studied mainly in isolation (For notable exceptions, see Wakefield & Blodgett 1999; Namasivayam & Mattila, 2007).”