Understanding the Impact of Online Reviews on Hotel Performance

By Paul Phillips, Stuart J. Barnes, Krystin Zigan, Roland Schegg. 2017

266 citations recorded by the source corpus.

Subfields: Information Systems and Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/8a9652cc6ea96efd0ba5e7fbe038b4f2e9f6f8e1

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Zhibin Lin

In Sociology and Political Science

1. Alireza Alaei
2. Susanne Becken
3. Bela Stantic
4. Zhibin Lin
5. Maarten Kroesen
6. S. Gössling
7. Murray Patterson

Citations in the corpus

• Sentiment Analysis in Tourism: Capitalizing on Big Data (2019, background): “In addition to professional systems, online social media, such as Twitter, Instagram, Facebook, FourSquare, Sina Weibo, and GooglePlus, play a significant role in creating electronic word-of-mouth (e-WOM) (Confente, 2015; Garcia-Pablos et al., 2016; Leung et al., 2013; Phillips et al., 2017).”
• The Interaction Effects of Online Reviews, Brand, and Price on Consumer Hotel Booking Decision Making (2020, background): “Online reviews provide vicarious experiences for the consumers to reduce uncertainty and avoid purchase risks, and today’s consumers prefer to browse online reviews about several alternative hotels in the social media before narrowing down on a choice (Murphy and Chen 2014; S. Park and Nicolau 2015;”