Emotional Intelligence at Work

By D. Blackman. 2001

319 citations recorded by the source corpus.

Subfields: Social Psychology

View Paper: https://www.semanticscholar.org/paper/ce9e98dff85ab049296e93252db111d8970c88a9

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Social Psychology

1. L. Downey
2. Mafuzah Mohamad
3. Anand Radhakrishnan
4. Simon Bell
5. U. G
6. Kerri Anne Crowne
7. Con Stough
8. J. Jais

Citations in the corpus

• Emotional Intelligence and Job Performance: A Study among Malaysian Teachers☆ (2016, background): “Furthermore, employees with high EI would be more adept in adjusting their own emotions and managing others’ emotions in order to create more positive interactions, which could lead to more organizational citizenship behaviors performance (Mossholder, Bedian, & Armenakis, 1981; Wong & Law, 2002: Hig”
• Emotional Intelligence and its Relationship with Leadership Practices (2010, background): “The focus of the leader’s ability to manage complex social and personal dynamics, centered in the concept of emotional intelligence has made the role of emotions in organizations prominent in the leadership literature (Cann, 2004; Mayer., DiPaolo., & Salovey., 1990; Weisinger, 1998).”
• Perceived Service Quality and Customer Trust (2008, background): “The courteous, caring, and responsive employee behaviors that are characteristic of functional service quality will inspire confidence in customers, particularly in high-involvement professional services contexts (Weisinger 1998).”
• Emotional intelligence and scholastic achievement in Australian adolescents (2008, background): “EI assessed via self-report or ‘‘trait’’ measures have previously demonstrated theoretically sensible links with life satisfaction (Palmer, Donaldson & Stough, 2002), psychological health (Tsaousis & Nikolaou, 2005) and workplace variables such as leadership style (Downey, Papageorgiou & Stough, 200”
• The relationships among social intelligence, emotional intelligence and cultural intelligence (2009, background): “Moreover, organizations have begun to train indi- viduals in some of these intelligences (Hays, 1999) and some research has addressed the importance of training in some of these intelligences (Laabs, 1999; Slaski and Cartwright, 2003; Ciarrochi and Mayer, 2007; Williams, 2008).”