An empirical analysis of the antecedents of electronic commerce service continuance

By Anol Bhattacherjee. Decision Support Systems, 2001

1,514 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/cb4ff0b8f6f82f4ddb815b955d9087e49fc798e8

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Citations in the corpus

Determinants of satisfaction and continuance intention towards self-service technologies (2009, methodology): “SAT with three items is modified from Oliver (1981), Bhattacherjee (2001b) and Lin and Hsieh (2007).”
How Habit Limits the Predictive Power of Intention: The Case of Information Systems Continuance (2007, background): “The IS continuance phase ends with the users' final decision to discontinue (Bhattacherjee 2001b).”
Explaining and predicting users' continuance intention toward e-learning: An extension of the expectation-confirmation model (2010, methodology): “…system was better than I expected The e-learning systems can meet demands in excess of what I required for the service Satisfaction (adapted from Bhattacherjee (2001a, 2001b)) I am satisfied with the performance of e-learning I am pleased with the experience of using e-learning My decision to…”
Age, gender and income: do they really moderate online shopping behaviour? (2011, background): “(1996), Bhattacherjee (2001) The experience I have had with the internet has been satisfactory SATIS1”
A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research (2014, positive): “Similarly, the expectation conﬁrmation theory was used as the basis to formulate the expectation conﬁrmation model of IS continuance (Bhattacherjee 2001).”
Examining the impact of QR codes on purchase intention and customer satisfaction on the basis of perceived flow (2018, background): “Customer satisfaction depends directly on customers’ experience during the periods of service encounter.(55,67) Satisfaction can be described as an emotional state that can be estimated on the basis of customer–marketer shared relational experiences, and satisfaction should be considered as the main”
What Keeps the E-Banking Customer Loyal? A Multigroup Analysis of the Moderating Role of Consumer Characteristics on E-Loyalty in the Financial Service Industry. (2006, positive): “…order to reap the benefits of having loyal customers and gaining a competitive advantage online, companies need to develop a thorough understanding of the antecedents of loyalty on the World Wide Web (eloyalty ), such as business factors [Bhattacherjee 2001] or personal characteristics [Mägi 2003].”
Service innovation and customer satisfaction: the role of customer value creation (2017, background): “…Boote, 2003), tourism (Fallon and Schofield, 2003), psychology (Gotlieb et al., 1994), information technology (Bhattacherjee and Premkumar, 2004; Bhattacherjee, 2001a, b; Hsu et al., 2006; Khalifa and Liu, 2002), repurchase behavior and retention (Bhattacherjee and Premkumar, 2004; Hsu et al.,…”
The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context (2007, background): “Moreover, Bhattacherjee (2001) argued that customer satisfaction is more challenging in the B2C e-commerce context than in conventional retailing as customers are more demanding, empowered with the information required to make their own decisions, and want their non-purchase needs met immediately,…”
Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use (2011, background): “The expectancy disconfirmation theory posits expectation as a determinant of satisfaction because expectation provides the baseline or reference level for consumers to form evaluative judgments about the focal product or service (Bhattacherjee, 2001b).”
What drives consumers' continuance intention to e-shopping?: Conceptual framework and managerial implications in the case of Saudi Arabia (2011, methodology): “However, consumers may continue using an e-commerce service if they consider it useful, even if they are dissatisfied with its prior use (Bhattacherjee, 2001b).”
Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success (2008, methodology): “We measured continued website usage with a three-item scale borrowed from leading IS studies, and employed in a similar B2C context (Bhattacherjee 2001b, Gefen et al. 2003).”
Understanding online customer repurchasing intention and the mediating role of trust – an empirical investigation in two developed countries (2009, background): “…including willingness to buy (e.g. Jarvenpaa & Tractinsky, 1999); intended inquiry (e.g. Pavlou and Gefen, 2004); purchase intention (e.g. McKnight et al., 2002); willingness to transact/transaction intention (e.g. Bhattacherjee, 2001); and behavioral intention to use (e.g. Suh & Han, 2003).”