What Keeps the E-Banking Customer Loyal? A Multigroup Analysis of the Moderating Role of Consumer Characteristics on E-Loyalty in the Financial Service Industry.

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Effects of entrepreneurial knowledge on entrepreneurial intentions: a longitudinal study of selected South-east Asian business students (2014, methodology): “A further test was performed through the use of an unrelated three-item marker variable (Podsakoff, MacKenzie, and Lee 2003) called ‘variety seeking behaviour’ culled from a study on loyalty and electronic banking (Floh and Treiblmaier 2006).”
Service robot implementation: a theoretical framework and research agenda (2019, background): “Becoming involved in a new service development increases its personal relevance (Floh & Treiblmaier, 2006).”
Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use (2011, background): “Floh and Treiblmaier (2006) also state that lowering perceived risks associated with online transactions by maintaining transaction trust is a vital key to attract and retain consumers.”