THE CHARACTERIZATION OF GOODS AND SERVICES: AN ALTERNATIVE APPROACH

By J. Gadrey. 2000

239 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/c93c5a1cc8ed488ca3aa05037b05e86f8a39bb65

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Citations in the corpus

Service, services and products: rethinking operations strategy (2009, methodology): “C ‘a reality’ A ‘service provider’ B ‘consumer’ Operation intended to change state of C Possible collaboration Source: After Gadrey (2000) Owns or uses Request for intervention Three service logics and a more inclusive definition The definitions quoted so far only cover one type of service: what Gad”
The evolution of service innovation research: a critical review and synthesis (2014, background): “However, they featured several highly cited articles on service innovation (e.g., Atuahene-Gima, 1996b; de Brentani, 1995), service research (e.g., Gadrey 2000; Hill, 1977), or innovation research (e.g., Miller, Hobday, Leroux-Demers, & Olleros, 1995; Senker, 1995).”
Innovation in services: a review of the debate and a research agenda (2009, background): “…framework more operational in the case of some complex service organizations and types of provision, Djellal and Gallouj (2005, 2008a) draw on the work of Hill (1977, 1999) and Gadrey (1996, 2000), and combine it with the characteristic-based approach (Gallouj and Weinstein 1997; Gallouj, 2002).”
Servitisation and value co-production in the UK music industry: An empirical study of Consumer Attitudes (2012, background): “…their Heterogeneity due to context, as opposed to homogenous mass manufactured product; the Inseparability of service production and consumption; and that they Perish in the very instance of their creation (Chase and Aquilano, 1992; Hill, 1999; Miller, 2000; Gadrey, 2000; Bowen and Ford, 2002).”
Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry (2011, background): “‘useful effect’ (Gadrey, 2000) for which a customer is willing to pay is not only a drink, a meal or a bed, but also includes effects such as spending some quality time with friends, feeling relaxed, having the opportunity to meet a specific category of people an so on.”
Economic markets as calculative collective devices (2005, background): “It is in this sense that recent studies on the service economy can be understood ( Gadrey, 2000 ).”
Conceptualising value co-creation: A journey to the 1970s and back to the future (2012, background): “…(1987) defined a service activity as an operation aiming at bringing about a change of state in the condition of a user effected by a service provider, and often in collaboration between the user and the service provider (Delaunay & Gadrey, 1987; for an extensive discussion, see Gadrey, 2000).”