Servitization: Disentangling the Impact of Service Business Model Innovation on Manufacturing Firm Performance
By Ivanka Visnjic Kastalli, Bart Van Looy. 2013
746 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/ab10aec0052b18802c6eace9ba1a4e38155830e8
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Citations in the corpus
- Advanced manufacturing systems: socialization characteristics and trends (2015, positive): “…demand, etc. Responding to this changing environment, the manufacturing industry and the related enterprises are paying increasing attention to the agile, networked, serviceoriented, green, social, and other manufacturing characteristics (Kastalli and Looy 2013; Rusinko 2007; Cousins et al. 2006).”
- Transforming provider-customer relationships in digital servitization: A relational view on digitalization (2020, neutral): “…services, many companies struggle to create real customer value, and both providers and customers ultimately fail to secure a financial return on their investment (Gebauer, Fleisch, & Friedli, 2005; Kastalli & Van Looy, 2013; Pagoropoulos, Maier, & McAloone, 2017; Suarez, Cusumano, & Kahl, 2013).”