Servitization and Competitive Advantage: The Importance of Organizational Structure and Value Chain Position

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Digital servitization business models in ecosystems: A theory of the firm (2019, background): “…ﬁ rm boundaries as smart solutions interact with product-service-software systems of other companies to implement smart autonomous ecosystems (Bustinza, Bigdeli, Baines, & Elliot, 2015; Kowalkowski, Gebauer, & Oliva, 2017; Rabetino & Kohtamäki, 2018; Salonen & Jaakkola, 2015; Sklyar,…”
Framing the servitization transformation process: A model to understand and facilitate the servitization journey (2020, background): “Kilometre (Bustinza et al., 2015), which offers comprehensive services around drivers’ behaviour and fuel efficiency based on the distance the company’s trucks are driven.”
Product-service innovation and performance: the role of collaborative partnerships and R&D intensity (2019, unknown): “More importantly, although some evidence shows that large manufacturers have begun servitization through transactional relations and strategic partnerships (Bustinza et al., 2015), no studies assess the impact of specific types of collaboration known as”
Make-or-buy configurational approaches in product-service ecosystems and performance (2019, background): “Likewise, different organizational structures can be chosen to cater for each service offering and delivery (Bustinza et al., 2015; Turunen & Toivonen, 2011).”