Value Assessment: The Antecedent of Customer Satisfaction

By Ellen Day, M. Crask. 2000

202 citations recorded by the source corpus.

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Citations in the corpus

The concept of perceived value: a systematic review of the research (2007, background): “…the role of ‘quality’ in perceived value, most of the extant literature agrees that ‘value’ and ‘quality’ are distinct constructs (Bolton and Drew, 1991; Day and Crask, 2000; Dodds and Monroe, 1985; Monroe and Krishnan, 1985), although several authors have noted the conceptual confusion that…”
Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2006, result): “Our findings are closer to some recent literature that has been postulating perceived value as a key mediator between quality and satisfaction (Parasuraman, 1997; Woodruff, 1997; Oliver, 1999a; Day and Crask, 2000; McDougall & Levesque, 2000).”
The concept of value and its dimensions: a tool for analysing tourism experiences (2008, background): “The space and time variables are determinant in the evaluation of the value of products and services (Zeithaml, 1988; Nilson, 1992; Gabott and Hogg, 1998; Holbrook, 1999; Oliver, 1999; Day and Crask, 2000).”
The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination (2011, background): “…& Iniesta-Bonillo, 2007, p. 428); however, despite the fact that researchers are unable to agree on a single, unified definition of value (Day & Crask, 2000), an early and still widely quoted definition is provided by Zeithaml (1988, p. 14) who, on the strength of her exploratory…”
Customer repurchase intention: A general structural equation model (2003, background): “Studies are needed to refine the general research model components, particularly perceived equity and value, and to confirm the important role that customer value perceptions play in influencing customer retention (Day and Crask, 2000; Hoffman and Kelley, 2000).”
Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction (2009, background): “There is a general consensus in the extant literature that ‘value’ and ‘quality’ are distinct constructs (Bolton and Drew, 1991; Day and Crask, 2000; Dodds and Monroe, 1985; Monroe and Krishnan, 1985), although several authors have noted the conceptual confusion that often exists between the terms (”