The Effects of Employee Satisfaction, Organizational Citizenship Behavior, and Turnover on Organizational Effectiveness

By Daniel J. Koys. 2001

1,350 citations recorded by the source corpus.

Subfields: Demography, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/c25ae52acee6d3a608442f2787112474ee4dfc25

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In Demography

In Organizational Behavior and Human Resource Management

Citations in the corpus

EMPLOYEE ATTRIBUTIONS OF THE “WHY” OF HR PRACTICES: THEIR EFFECTS ON EMPLOYEE ATTITUDES AND BEHAVIORS, AND CUSTOMER SATISFACTION (2008, background): “In a study of a restaurant chain, Koys (2001) found that OCBs at the unit level correlated .36 with service quality for that unit, and Schneider and his colleagues (2005) found a .28 relationship between OCBs and unit customer satisfaction in chain of supermarkets.”
Test of a service profit chain model in the retail banking sector (2005, background): “Similarly, Koys (2001) found that levels of employee satisfaction/commitment in the outlets of a restaurant chain were positively related to profitability.”
The Costs of Exhibiting Organizational Citizenship Behavior (2017, background): “OCB has been shown to improve group and organizational performance (Podsakoff & MacKenzie, 1997; Koys 2001) and to influence managers’”
The Impact of Human Resource Management and Work Climate on Organizational Performance (2003, background): “…hand, Ryan, Schmit, and Johnson (1996) found the direction of the link between morale and productivity to be indeterminate, and more emphatically, Koys (2001) found clear evidence that climate causes performance; specifically, employee satisfaction predicted subsequent customer satisfaction and…”
CEO leadership behaviors, organizational performance, and employees' attitudes (2011, background): “…that employees' attitudes aggregated at the firm level have a positive relationship with the performance of thefirm (e.g., Harter et al., 2002; Koys, 2001; Ostroff, 1992; Ryan et al., 1996; Schleicher et al., 2004; Schneider et al., 2003) and a negative relationship with employee turnover…”
Psychological climate and individual factors as antecedents of work outcomes (2008, methodology): “OCB was measured with a five-item scale as developed by Koys (2001).”
Person–organization fit, perceived organizational support, and organizational citizenship behavior: The role of job embeddedness (2016, background): “© 2016 Taylor & Francis Group, LLC with decreased turnover and improved job performance (George & Bettenhausen, 1990; Koys, 2001).”
Beyond Engagement:Toward a Framework and Operational Definition for Employee Work Passion (2009, background): “…commitment to stay with an organization (Colquitt, Conlon, Wesson, Porter, & Yee-ng, 2001; Fischer & Smith, 2006; george, 1991; Joo & McLean, 2006; Koys, 2001; LePine, erez, & Johnson, 2002; Thomas & Robinson, 2007). as the diagram would imply, it is also possible that the results of an…”