User Expectations and Rankings of Quality Factors in Different Web Site Domains

By Ping Zhang, G. M. V. Dran. International Journal of Electronic Commerce, 2001

467 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/c22e9edc8506bb45552a53f616bb1871a8ec3041

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Human-Computer Interaction

Citations in the corpus

Persuasive Design of Destination Web Sites: An Analysis of First Impression (2008, background): “The informativeness of websites was proposed by Zhang and von Dran (2001) as one of the most important hygiene factors.”
User satisfaction from commercial web sites: The effect of design and use (2006, background): “An extension of the Kano Quality Model [48] found that the quality factors seemed to change over time, and that the same quality factor may have different quality designations in different domains [92].”
The service quality-satisfaction link revisited: exploring asymmetries and dynamics (2010, methodology): “We therefore consider this hedonic factor and measure it with 3 items, adapted from Wolfinbarger and Gilly (2003) .”
CONSUMER ONLINE SHOPPING ATTITUDES ANDBEHAVIOR: AN ASSESSMENT OF RESEARCH (2002, background): “In their continued effort, they further discover that the most important website quality factors ranked by e-commerce consumers are hygiene factors (von Dran and Zhang 1999; Zhang et al. 2000; Zhang and von Dran 2001a, 2001b; Zhang et al. 2001).”
The effect of context attractiveness on product attractiveness and product quality: the moderating role of product familiarity (2017, background): “…they found the website (BI can imagine that this website really exists^ and BI have seen a website like this before^) and the content of the website based on Zhang and von Dran (2001) (BThe level of information on this website is appropriate^ and BThe content of this website is relevant^).”
User experience, satisfaction, and continual usage intention of IT (2010, background): “However, their mere presence is not sufficient to invoke satisfaction and may go unnoticed by users (Zhang & Dran, 2001).”
Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007, background): “The paper by Madu and Madu (2002) listed the greatest number of dimensions (16) whereas Zhang and von Dran (2001) only measured 1 dimension.”