Service systems, service scientists, SSME, and innovation

By Paul P. Maglio, S. Srinivasan, J. Kreulen, Jim Spohrer. CACM, 2006

580 citations recorded by the source corpus.

Subfields: Artificial Intelligence, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/bec880efb60b641c59c502bd0f80f9a775f8181c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Artificial Intelligence

In Marketing

In Sociology and Political Science

Citations in the corpus

Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science (2010, background): “According to ‘service science’ (SS), service is a system of interacting and interdependent parts (people, technologies and business activities) that is externally oriented to achieve and maintain a sustainable competitive advantage (Maglio et al., 2006; Maglio and Spohrer, 2008a, 2008b).”
Innovation and Skills (2010, background): “skills profile. Despite continued efforts by Maglio et al. (2006) and IfM and IBM (2007) the need for defining the service science discipline and consequent curriculum is still urgent in order to reduce the amount of time taken to transform a traditionally educated individual into a multi-skilled ”
The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008, background): “…service science, management, and engineering (SSME), which is defined as the application of scientific, management, and engineering disciplines to tasks that one person, organization, or system beneficially performs for and with another person, organization, or system (Maglio et al. 2006).”
Service productivity and service quality: A necessary trade-off? (2012, background): “Service science, management and engineering (SSME) has its roots in some IBM research programs (Maglio et al., 2006) and it aims to advance service knowledge in order to develop a more efficient approach toward management and innovation in service industries.”
Services innovation:: Knowledge transfer and the supply chain (2008, background): “A service exchange, as opposed to the transfer of a good or commodity, requires the collaboration of both parties prior to, during and following the exchange (Maglio et al., 2006; IfM and IBM, 2007).”
Research and development (R&D) beyond manufacturing: the strange case of services R&D (2007, unknown): “engineering’ – see for example Maglio et al. (2006).”
On value and value co-creation: A service systems and service logic perspective (2008, background): “But it seems creating systematic service innovation depends on interdisciplinary knowledge and skills, integrating across technology , business, social, and demand innovations (Maglio et al., 2006).”
Fundamentals of service science (2008, background): “Service science would combine organization and human understanding with business and technological understanding to (1) explain the origins and growth of service systems; (2) solve fundamental problems such as how to invest optimally to improve service productivity and quality; and (3) produce uniqu”
Service, services and products: rethinking operations strategy (2009, methodology): “Figure 1 shows one possible interpretation of this, where A-C are used as in the definition just cited (Spring and Araujo, 2005; Araujo and Spring, 2006; Maglio et al., 2006).”
Conceptualizing smart service systems (2017, methodology): “With this framework, we integrate distinct strands of research, including the nature and properties of boundary objects (Star and Griesemer 1989; Star 2010; Carlile 2002), co-creation of value in service systems (Lovelock and Gummesson 2004; Vargo and Lusch 2008a; Maglio et al. 2006; Lusch and Vargo”
Service-oriented technology and management: Perspectives on research and practice for the coming decade (2008, background): “…and Goul, 2006), especially service-oriented architectures (Arsanjani et al., 2004; Spohrer et al., 2007), and service science (Bitner and Brown, 2006; Chesbrough and Spohrer, 2006; Maglio et al., 2006) are currently being intensively studied and discussed by many researchers and practitioners.”