Personality orientations, emotional states, customer satisfaction, and intention to repurchase

By J. Gountas, S. Gountas. 2007

188 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/bdb79feade302973382051578e1749114856ea2e

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Dev Jani
2. Heesup Han
3. J. Nawijn
4. G. Kim
5. Zhen-feng Cheng
6. Xin Chen
7. Olli Tyrväinen
8. Ondrej Mitas

In Organizational Behavior and Human Resource Management

1. Dev Jani
2. Heesup Han
3. J. Nawijn
4. G. Kim
5. Zhen-feng Cheng
6. Xin Chen
7. Ondrej Mitas
8. Heikki Karjaluoto

In Sociology and Political Science

1. J. Nawijn
2. Ondrej Mitas
3. Dev Jani
4. Heesup Han
5. D. Kerstetter
6. Yeqiang Lin
7. G. Kim
8. Olli Tyrväinen

Citations in the corpus

• Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail (2020, background): “Emotional experiences influence a customer’s loyalty intentions, and the quality (positive or negative) of each experience directly affects RPI (Gountas and Gountas, 2007; Ou and Verhoef, 2017).”
• Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry (2014, background): “Few studies have focused on the impact f personal variables such as personality on customer satisfacion (Gountas and Gountas, 2007)—for this reason, there is little vidence on the relationship.”
• Changes in emotions and their interactions with personality in a vacation context (2014, background): “More recently, Gountas and Gountas (2007) identified a direct relationship between tourism consumers’ personality orientation, emotional characteristics, and self-reported satisfactionwith their experience.”
• Make It Memorable: Tourism Experience, Fun, Recommendation and Revisit Intentions of Chinese Outbound Tourists (2020, background): “Additionally, although some studies have proven that positive emotions and satisfaction are necessary precursors of loyalty behavior [14,18,22,29,30]), Prayag et al.”
• Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center. (2008, background): “For instance, Gountas and Gountas (2007) propose the influence of consumers’ personality orientations on positive and negative emotional states during the service interaction and on the overall service satisfaction.”
• Green product quality, green corporate image, green customer satisfaction, and green customer loyalty (2010, background): “Many studies have investigated the relationship between customer satisfaction and customer loyalty (Hellier et al., 2003; Butcher et al., 2002; Gountas and Gountas, 2007; Zboja and Voorhees, 2006; Fornell et al., 2006; Oliver, 1999).”