Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center.

By Carmen Benítez de Rojas, C. Camarero. 2008

601 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/a3fe0e54df85f87fd3735ef95014bccbd284a414

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. N. Scott
2. Girish Prayag
3. Sameer Hosany
4. Shanshi Li
5. Hung-Che Wu
6. Gabrielle Walters
7. J. Nawijn
8. Ganghua Chen

In Organizational Behavior and Human Resource Management

1. Hung-Che Wu
2. Girish Prayag
3. Sameer Hosany
4. J. Nawijn
5. N. Scott
6. Ganghua Chen
7. S. Deesilatham
8. Khaled Odeh

In Sociology and Political Science

1. J. Nawijn
2. Sameer Hosany
3. N. Scott
4. Girish Prayag
5. Hung-Che Wu
6. S. Deesilatham
7. Khaled Odeh
8. Kevin Kam Fung So

Citations in the corpus

• What Drives Experiential Loyalty Toward Smart Restaurants? The Case Study of KFC in Beijing (2018, unknown): “Research model and hypothesis development Past studies (e.g., Anderson & Sullivan, 1993; De Rojas & Camarero, 2008; Fornell, 1992) suggest that perceptions of quality significantly and positively influence satisfaction.”
• Current and potential methods for measuring emotion in tourism experiences: a review (2015, background): “…that emotions significantly influence tourist satisfaction (Bigné, Andreu, & Gnoth, 2005; Hosany & Prayag, 2013; Matzler & Faullant, 2011; de Rojas & Camarero, 2008) and behavioural intentions such as willingness to pay more (Bigné et al., 2005), intention to recommend (Hosany & Prayag,…”
• Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2010, background): “…of postconsumption emotions (Muller, Tse, and Venkatasubramaniam 1991), the relationship between emotions and overall satisfaction (e.g., de Rojas and Camarero 2008; del Bosque and San Martin 2008), customer loyalty (e.g., Barsky and Nash 2002), behavioral intentions (e.g., Bigné, Andreu,…”
• Measuring Tourists’ Emotional Experiences (2015, background): “Previous studies show emotions affect tourists’ satisfaction (e.g., del Bosque and San Martín 2008; de Rojas and Camarero 2008; Yuksel and Yuksel 2007) and behavioral intentions (e.g., Bigné, Andreu, and Gnoth 2005; Grappi and Montanari 2011).”
• The effect of information presentation modes on tourists’ responses in Internet marketing: the moderating role of emotions (2017, background): “de Rojas and Camarero’s (2008) study found that museum visitors’ initial positive mood strengthened the effects of perceived service”
• A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Tourists (2017, methodology): “Therefore, these findings are consistent with the contentions of earlier studies (Chen & Chen, 2010; Chen & Tsai, 2007; de Rojas & Camarero, 2008; Guliling et al., 2013; Kao et al., 2008) that experiential quality, perceived value and heritage image are supported as direct determinants of…”
• A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention (2018, methodology): “…that the measurement of experiential quality should be based on hedonism of product category, involvement, product complexity, and relationality. de Rojas and Camarero (2008) demonstrate that perceived experiential quality is composed of interaction quality, physical environment quality, and…”