Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry

By Dev Jani, Heesup Han. 2014

319 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/d5271d9268f9b6b919d648e00d20415aa18a68b8

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Jinsoo Hwang
2. S. Tanford
3. J. Choi
4. Hyeon-Cheol Kim
5. Sanghyeop Lee
6. Heesup Han
7. Bee‐Lia Chua
8. Hyeyoon Choi

In Organizational Behavior and Human Resource Management

1. S. Tanford
2. Jinsoo Hwang
3. Anil Bilgihan
4. J. Choi
5. Heesup Han
6. Hyeyoon Choi
7. Sanghyeop Lee
8. Milos Bujisic

Citations in the corpus

• Antecedents and Outcomes of Hospitality Loyalty (2016, background): “…and overall image of the business, perceptions of attributes, intangible features such as sophistication and authenticity H. Han and Jeong (2013); Jani and Han (2014) Brand Brand community integration, brand personality, brand identification Customers’ relationship and identification with the…”
• Does Brand Personality and Perceived Product Quality Play a Major Role in Mobile Phone Consumers’ Switching Behaviour? (2017, background): “First, in terms of familiarity, non- human entities can be seen as more human based on the fact, second, in terms of comfort which is due to the reassurance of brand, and finally, as an attempt to reduce risk or uncertainty (Jani & Han, 2014).”
• An Investigation of Passengers’ Psychological Benefits from Green Brands in an Environmentally Friendly Airline Context: The Moderating Role of Gender (2017, methodology): “Overall image was measured based on the overall perceptions of an environme tally friendly airline usi g three item cited from [59,61,96].”
• The role of brand personality, self-congruity, and sensory experience in elucidating sky lounge users’ behavior (2018, background): “For example, Jani and Han (2014) verified the moderating role of ambience in the relationships between personalities, satisfaction, image, and loyalty, suggesting that different servicescape stimuli produce different cognitive and affective responses.”
• Travelers' pro-environmental behavior in a green lodging context: Converging value-belief-norm theory and the theory of planned behavior (2015, background): “Improving customers' favorable intention or behavior toward a firm is a major goal of any hotel business (Han, 2013; Jani & Han, 2013, 2014; McCall & Voorhees, 2010; Tanford, Raab, & Kim, 2012).”