Investigating interactive effects in the theory of planned behavior in a service‐provider switching context

By H. Bansal, Shirley Taylor. 2002

246 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/bbcd411dbf33cd6ed101191e02f2fd1f829508c5

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In Information Systems and Management

In Marketing

In Organizational Behavior and Human Resource Management

Citations in the corpus

Web site satisfaction and purchase intentions: Impact of personality characteristics during initial web site visit (2008, methodology): “We adapted the scale from Bansal and Taylor (2002), who had a similar conceptualisation. The control variable, internet experience was measured using a two item scale used by Shankar et al. (2003). Given the e-commerce setting of the study, an online sample was selected for testing the model.”
Applying Ajzen's Theory of Planned Behavior to a Study of Online Course Adoption in Public Relations Education. (2012, unknown): “These faculty had the opportunity to provide feedback on each question (suggestions and resulting changes are discussed in the previous section). The pilot test also helped test reliability. As suggested by Fink and Kosecoff (1998), a pilot test should be conducted in the actual circumstances so pla”
Understanding perceived environment quality in affecting tourists’ environmentally responsible behaviours: A broken windows theory perspective (2019, result): “However, the relationship between tourists’ perceived behavioural control and their ERB intentions was found insignificant, which is consistent with discussions regarding the weak link of perceived behavioural control and intention in prior studies (Eagly & Chaiken, 1993; Bansal & Taylor, 2002).”
The role of inspiring role models in enhancing entrepreneurial intention (2019, background): “They also confirm past studies that predict behavioural intentions in other contexts (Bansal & Taylor, 2002; Fitzsimmons & Douglas, 2011; Jiang et al., 2016; Steel & König, 2006; Straatmann et al., 2017).”
Applying Behavior Theories to Financial Behavior (2008, methodology): “Bansal and Taylor (2002), using data from a sample of mortgage clients, applied the theory to customer service switching behavior.”
The Motivation to Become an Entrepreneur (2005, background): “Ajzen’s theory of planned behavior has wide acceptance in many behavioral science disciplines and has been used empirically in a variety of settings to predict and understand behavioral intentions (Bansal, 2002; King, 2003; Masalu and Astrom, 2001; Rhodes, 2002).”
The Impact of Service Characteristics on the Switching Costs–Customer Loyalty Link (2014, methodology): “Our reasoning for this assumption is rooted in information processing theory (Alba and Hutchinson, 1987 and Rao and Monroe, 1988) and the theory of planned behavior (TPB; Ajzen, 1985, Ajzen, 1991 and Bansal and Taylor, 2002).”