The cost of interrupted work: more speed and stress

By Gloria Mark, Daniela Gudith, Ulrich Klocke. International Conference on Human Factors in Computing Systems, 2008

714 citations recorded by the source corpus.

Subfields: Information Systems and Management, Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/b8da65570a3955db52b117b9bedd8f131316501d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

In Human-Computer Interaction

Citations in the corpus

Interruptions to workflow: Their relationship with irritation and satisfaction with performance, and the mediating roles of time pressure and mental demands (2013, background): “Furthermore, feelings of frustration and a loss of control can result (Mark et al., 2008).”
An Empirical Examination of the Educational Impact of Text Message-Induced Task Switching in the Classroom: Educational Implications and Strategies to Enhance Learning (2011, background): “Mark, Gudith, and Klocke (2008) reported that on average their programmers took more than 25 minutes to return to the original task after interruption.”
Chain Reactions: The Impact of Order on Microtask Chains (2016, background): “Research shows that interruption from a secondary task harms subsequent performance on the primary task [5][19] and increases stress [30], even though people tend to underestimate the cost of these interruptions [27].”
A Conceptual Typology of Multitasking Behavior and Polychronicity Preferences (2012, background): “…replaced by a less satisfactory experience of non-fulfillment of the individual’s needs, and by a general effect of fatigue, together with a perception of reduced functionality associated with a decrease in output (as popularized by Hallowell, 2006, among many others; also see Mark et al., 2008).”
The impact of computerised physician order entry and clinical decision support on pharmacist-physician communication in the hospital setting: A qualitative study (2018, background): “This may be favourable since interruptions unrelated to the task at hand can lead to multi-tasking for the physician [43], which can impact on their working memory [42, 45] and shorten overall time spent on tasks [46, 47].”
The iPhone Effect (2016, background): “Field studies in organizational environments have revealed the extent of the fragmentation of knowledge workers’ work routines caused by information and communication technologies (González & Mark, 2004; Mark, González, & Harris, 2005; Mark, Gudith, & Klocke, 2008).”
Just more of the same, or different? An integrative theoretical framework for the study of cumulative interruptions at work (2015, background): “The interruption is unwelcome and causes negative emotions and the experience of stress (Bailey & Konstan, 2006; Mark et al., 2008; Zeigarnik, 1927).”
Pardon the Interruption: An Integrative Review and Future Research Agenda for Research on Work Interruptions (2019, background): “Mark et al. (2008) found that task completion time was shorter for people high in openness to experience and the need for personal structure.”
Psychological and Health Outcomes of Perceived Information Overload (2012, background): “…and organizational routines have become increasingly fragmented, in that they frequently switch between multiple tasks and encounter many interruptions arising from their use on the Internet and wireless communication technologies (Mark, Gonzalez, & Harris, 2005; Mark, Gudith, & Klocke, 2008).”