Understanding Business Process Change Failure: An Actor-Network Perspective

By Suprateek Sarker, Saonee Sarker, Anna Sidorova. Journal of Management Information Systems, 2006

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Guest editorial: qualitative studies in information systems: a critical review and some guiding principles (2013, background): “2011)), as propositions or abstractions (9 percent) (e.g., Vlaar et al. 2008; Sarker et al. 2006), as a map (5 percent) (e.”
Digital transformation and the new logics of business process management (2020, unknown): “Digital transformation by its nature induces changes in various business processes (Gust, Flath, Brandt, Ströhle, & Neumann, 2017; Vial, 2019), which, in turn, may lead to more changes in interconnected business processes than is typical (Sarker et al., 2006).”
Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective (2021, background): “ANT provides a sociotechnical perspective on service failures or other intangible objects (Sarker et al., 2006) from which interactions between technology and human processes can be examined (Islam et al., 2019; Shim & Shin, 2019).”