Consumer Responses to Mattel Product Recalls Posted on Online Bulletin Boards: Exploring Two Types of Emotion

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Shame on Who? The Effects of Corporate Irresponsibility and Social Performance on Organizational Reputation (2019, unknown): “Using LIWC, we searched in the content of the media reports for the percentage of words that pertained to negative emotional responses; the categories of key words we were interested in were 'sadness' and 'anger' (Choi and Lin, 2009).”
Stakeholder reactions to company crisis communication and causes (2010, unknown): “There is a strong need to explore a variety of crisis emotions (Choi & Lin, 2009a), in particular their impact on attitude to the company and upon stakeholder behaviors.”
Emotions Matter in Crisis (2011, methodology): “That is, as Choi and Lin (2009) argue, “it is important to examine how attribution independent emotions, along with attribution dependent emotions, can influence outcome variables in SCCT” (p.”
Examining the Role of Social Media in Effective Crisis Management (2014, background): “This finding supports previous research that found an association between high crisis responsibility and negative public emotions (Choi & Lin, 2009; Jin, 2010; Jin et al., 2010; McDonald et al., 2010) but adds that the source and form of crisis information further affect publics’ affective crisis…”