Examining the Role of Social Media in Effective Crisis Management

By Yan Jin, Brooke Fisher Liu, Lucinda L. Austin. Communication Research, 2014

508 citations recorded by the source corpus.

Subfields: Communication, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/19c29d0b78b9501f2f9195f10bf6b7b497f1f793

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Communication

1. Brooke Fisher Liu
2. Julia Daisy Fraustino
3. Yan Jin
4. Toni G.L.A. van der Meer
5. Ward van Zoonen
6. L. Men

In Sociology and Political Science

1. Julia Daisy Fraustino
2. Brooke Fisher Liu
3. Yan Jin
4. Toni G.L.A. van der Meer
5. Ward van Zoonen

Citations in the corpus

• How Disaster Information Form, Source, Type, and Prior Disaster Exposure Affect Public Outcomes: Jumping on the Social Media Bandwagon? (2015, background): “Prior research found that crisis/disaster information form impacts publics’ acceptance of organizational response strategies (Jin et al., 2014; Liu et al., 2011); likelihood of boycotting organizations in crisis (Schultz et al.”
• The Importance of Source and Credibility Perception in Times of Crisis: Crisis Communication in a Socially Mediated Era (2015, result): “The findings are in line with Jin et al. (2011), who emphasized the importance of matching crisis situation and the source of information, i.e., social media.”