Stakeholder reactions to company crisis communication and causes

By Lynette M. McDonald, Griffith Research Online, B. Sparks, A. Glendon. 2010

200 citations recorded by the source corpus.

Subfields: Communication, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/7c944e509257cae2bb1d1f1c5c618adfec63a2ca

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Communication

1. Brooke Fisher Liu
2. Yan Jin
3. Lucinda L. Austin
4. Jan Breitsohl
5. B. Garrod
6. L. Men
7. Julia Daisy Fraustino

In Social Psychology

1. Brooke Fisher Liu
2. Lucinda L. Austin
3. Jan Breitsohl
4. B. Garrod
5. Yan Jin
6. L. Men

In Sociology and Political Science

1. Brooke Fisher Liu
2. Yan Jin
3. Jan Breitsohl
4. Lucinda L. Austin
5. B. Garrod

Citations in the corpus

• Examining the Role of Social Media in Effective Crisis Management (2014, background): “As McDonald et al. (2010) summarized, internal controllable crises usually resulted in anger.”
• Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident (2016, background): “Likewise, Coombs and Holladay (2007), as well as McDonald et al. (2010), show that a consumer's anger positively influences her or his negative communication behaviour.”