Key Factors Influencing Student Satisfaction Related to Recruitment and Retention

By Kevin Elliott, M. Healy. 2001

690 citations recorded by the source corpus.

Subfields: Education, Management of Technology and Innovation, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/a6522ba804af205dd5a6b5ab4f6c80180029af6c

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Citations in the corpus

The role of brand attachment strength in higher education (2016, positive): “Student satisfaction, which is the short-term attitude emanating from an evaluation of a student's educational experience, results when actual performance meets or exceeds the student's expectations (Elliott & Healy, 2001).”
Examining student satisfaction with higher education services: using a new measurement tool (2010, methodology): “…15 quality dimensions, covering most aspects of student life, were developed based on an extensiv literature review (e.g. Harvey, 1995, Hill, 1995; Elliott and Healy, 2001; Wiers-Jenssen et al., 2002) and discussions with current students following recommendations by Harvey (2003): -…”
Determinants of PhD student satisfaction: the roles of supervisor, department, and peer qualities (2019, background): “Though definitions and measures of student satisfaction have varied considerably, student satisfaction is explicitly or implicitly conceptualised as an overall positive attitudinal response to an educational experience (Athiyaman 1997; Elliott and Healy 2001; Helgesen and Nesset 2007).”
The Effort—Outcome Gap: Differences for African American and Hispanic Community College Students in Student Engagement and Academic Achievement (2008, background): “…intake services (McClenney & Greene, 2005); the requirement that first-time students meet with an advisor, attend an orientation session (Elliot & Healy, 2001; Seidman, 1991) and participate in mandatory assessment and placement in reading, writing, and mathematics (Boylan, Bliss and…”
The importance of university facilities for student satisfaction at a Norwegian University (2015, background): “Student life is a web of experiences, all of which influence student satisfaction (Elliott and Healy, 2001).”
Engaging the Student as a Customer: A Relationship Marketing Approach (2011, background): “Elliott and Healy (2001) define it as a short-term attitude that arises from the students’ evaluation of the educational experience.”
Authentic assessment in business education: its effects on student satisfaction and promoting behaviour (2018, background): “…of student satisfaction has been extensively researched in the literature (Brown and Mazzarol 2009; Carter 2009; Clemes, Gan, and Tzu-Hui 2007; Elliott and Healy 2001; Sojkin, Bartkowiak, and Skuza 2012), most student satisfaction research in the past are based on student unit/course…”
The effects of lecturer commitment on student perceptions of teaching quality and student satisfaction in Chinese higher education (2015, neutral): “Given that previous research has found teaching quality to be a key determinant of student satisfaction (e.g. Athiyaman, 1997; Elliott & Healy, 2001; Hill, Lomas, & MacGregor, 2003), it was not surprising that teaching quality was positively related to both lecturer commitment to academic…”
Educational value: how students choose university: Evidence from an Italian university (2010, background): “Student satisfaction is a short-term attitude that results from the evaluation of their experience with the education service received (Elliot and Healy, 2001).”