Online consumer retention: contingent effects of online shopping habit and online shopping experience

By Mohamed Khalifa, Vanessa Liu. European Journal of Information Systems, 2007

539 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/a08de00cc1b8e687f26f7a02556ecc780424572b

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

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Citations in the corpus

Exploring the influential factors in continuance usage of mobile social Apps: Satisfaction, habit, and customer value perspectives (2016, background): “However, other researchers hold the contrary stance that habit has a significant effect on satisfaction (Khalifa and Liu, 2007; Shiau and Luo, 2013).”
Understanding online customer repurchasing intention and the mediating role of trust – an empirical investigation in two developed countries (2009, background): “In our review of more recent literature, we found that only a few other articles focused on online repurchase behavior (e.g. Otim & Grover, 2006; Khalifa & Liu, 2007; Tsai & Huang, 2007).”
Online purchase determinants of loyalty: the mediating effect of satisfaction in tourism (2016, background): “Khalifa and Liu (2007) developed the information systems continuance model in the context on online shopping, using a contingency theory that accounts for the roles of online shopping habit and online shopping experience.”
Determinants of repurchase intention in online group-buying: The perspectives of DeLone & McLean IS success model and trust (2014, methodology): “…provided the empirical evidence to support the influence of satisfaction on behavioral intention (e.g., Chiu et al., 2012; Fang, Chiu, & Wang, 2011; Khalifa & Liu, 2007; Kulkarni et al., 2007; Kuo, Wu, & Deng, 2009; Liao, Chen, & Yen, 2007; Rose, Clark, Samouel, & Hair, 2012; Teo et al., 2009; Wu…”
Quitting the use of a habituated hedonic information system: a theoretical model and empirical examination of Facebook users (2015, background): “These are key drivers of continuance (Bhattacherjee, 2001; Ajzen, 2002; Khalifa & Liu, 2007) that represent a convenient choice of constructs that can influence SCT processes related to discontinuance.”
Factors influencing Internet shopping value and customer repurchase intention (2012, background): “Ofﬂine factors encompass the rapid delivery of products or services and acceptance of returns by offering refunds or exchanges when customers are dis-satisﬁed (Khalifa and Liu 2007).”
Repurchase intention in B2C e-commerce - A relationship quality perspective (2011, background): “Careful scrutiny of the literature indicates that it is only relatively recently that studies have considered online customer repurchase behavior [14].”
Re-examining online customer experience to include purchase frequency and perceived risk (2015, methodology): “(2) Satisfaction building activities are built into the site, particularly those influencing affective experiential states such as the ease with which shoppers can use the site, being able to customise it for their needs and making clear the benefits of shopping with the site.”